No posts on here for a good month or two and now several in 24 hours!
After an ok phone call with some guy at Best Buy,
(laptop just froze for a few seconds there, surprised to see that the cd drive didn’t disconnect, although I have noticed the hard drive indicator light has been solid since it froze…writing this in my notes too!…oh, a few mins later the cd drive disconnected, ah, the hdd lights functioning properly again!)
We decided it would be a good idea to go to the actual shop and sort things out. We thought going to Best Buy would fix the problem. Ok I lied, I knew it wouldn’t fix the problem, but instead would be fun to see my mother’s reaction to the geek squad’s obvious lack of knowledge. Over the past week I’ve had a sore throat and not been able to speak, unfortunately this meant that some poor unsuspecting employee was going to witness what happens when an angry English person has to deal with crappy customer service for more than five minutes.
This is what happened…
I took my laptop (all boxed and like new) out of the car, and walked up to the shop with mum. I mentioned that these people will be less than useless, and she said they might shock us both and be great. I asked how much she wanted to bet on it. Silence. We walk in and are greeted by a lovely man who placed a sticker on the laptop to prevent some twat accusing me of stealing it. I’m sure the tapes confirming that I walked in with it would have mysteriously disappeared. We located the the Geek Squad desk and joined the queue!
Thee things I want to mention before talking about my amazing experience!
1. Urban Dictionary defines Best Buy as: “noun, The hellish fire-beast of corporate america that disolves childrens minds and brings horrifying amounts of debt to those who follow it. The only known remedy is suicide. - Best Buy took my children from me because I bought a damn TV and the fine print on the contract said they could.[sic]”
2. What Mum took from this experience - “I had been told to go to the Geek Squad desk, what a miserable bunch of arseholes!”
3. There was a lady (my favourite person of the day) with a Toshiba laptop already there, the thing looked archaic, had a modem and a floppy drive. She was having extreme words about her laptop on her phone. I didn’t hear a lot of it, but when a discussion about a broken laptop involves the words “it can go back with him and the horse they came on.” and something else about a cat, it has to be good.
We get to the desk, greeted by someone most likely emo, but the work dress code doesn’t allow for things like that. I went in there aware of the possibility that my computer knowledge might exceed theirs. Within seconds I knew it did. I explained my problem and she disappeared, presumably to cry over the fact that someone wanted answers and she left her mcr disc at home that day. She came back, and she handed the laptop to me so I could log into it. She then pushed the eject button. As explained yesterday, it works for a while, then freaks out and stops working, so it opened all ok, but this is specifically why I took pictures. I think she disapproved of the pictures because they weren’t taken with a bathroom mirror and posted on myspace, she didn’t look at them, just said they couldn’t fix it and would need to ship it to the manufacturer. Due to several problems with timing, we can’t do that unless it can be returned sooner than they’re willing to do, but that’s besides the point. Don’t people pay $200 for Geek Squad support? $200 for someone to say “ur, we dun fix this, lets send it to the magic buildin’ where they come out like new!” …Seems completely reasonable…
As I mentioned, I couldn’t speak a lot, and this is when my mother took over. Real questions like “Why can’t you do anything about this” and “unless they’re going to ship it overseas? Then you’re dealing with it.” were asked. The person responded with “We can’t do that.” and “I need more eyeliner for this.” after being asked if the Best Buy several thousand miles away would fix this thing, or not as we hadn’t bought it from that one, we heard “They should be able to do that.” We asked for the manager’s opinion on this, and to have it in writing, and then she disappeared again. I was quite intrigued with what we heard next.
“The manager will not put that in writing.”
So, you want to try to guarantee that this will work, but you’re not willing to write it down on a piece of paper? you know, like evidence that you said it? Evidence that might be wanted in case what you were saying turned out to be total and complete bollocks? I guess Best Buy learned from their other lawsuits concerning them lying about things, I guess they won’t fall for someone actually wanting them to be honest again!
The girl was clearly distressed that Edward Cullen hadn’t saved her from all the crazy Toshiba people, so we turned around, laughed when she told us to have a nice day, and walked out. Today I realised that Circuit City was amazing, amazing won’t keep you in business if your competitor is a bag of phallus, and that Best Buy are masters of irony.